Administrator Workspace (Version 7) Home

Overview

 The ipSCAPE workspace is used by supervisors and managers to build and maintain customer engagement workflows and campaigns. The workspace module also provides access to Reporting and Quality Assurance capabilities. 

Click on the items below to find out more about:

• Setting up for the first time

• Opening Screen modules

• Setting up Campaigns

  • Inbound

  • Outbound

  • Chat

  • Email