Version 7 - /readqueuestatus

Overview

1. Result

CODE

{
    "resultCode": "success",
    "result": {
        "campaignId": 1302,
        "callsWaiting": 0,
        "maxCallWaitingTime": 18,
        "averageCallWaitingTime": 9,
        "estimatedCallWaitingTime": 270,
        "averageHandlingTime": 54,
        "loggedInAgents": 0,
        "totalCallsReceived": 2,
        "totalCallsAbandonedInWorkflow": 0,
        "totalCallsAbandonedInQueue": 0
    }
}

2. Parameters

Parameter	Required	Description	Data Type
campaignId	Yes	The unique system identifier for each individual campaign. E.g. 1234.	Numeric
period		Period, the period (in hours) for this checking.	String